Terms & Conditions

Services Provided

GibbBell Recovery Solutions provides B2B debt recovery services, including but not limited to:

• Commercial debt collection

• Pre-legal recovery action

• Debt negotiation and settlement support

• Credit control assistance

We act on behalf of businesses to recover outstanding invoices and commercial debts owed by other businesses.

Instruction of Services

By submitting a debt for collection, you confirm that:

• The debt is valid, undisputed, and legally recoverable

• You are authorised to instruct recovery action

• All information provided is accurate and complete

We reserve the right to decline instructions at our discretion.

Fees & Charges

Our fees will be agreed prior to the commencement of any recovery action.

In many cases, we operate on a “No Collection, No Fee” basis, meaning:

• Fees are only payable upon successful recovery of funds

• Any agreed commission or service charge will be deducted from recovered amounts or invoiced accordingly

Any additional legal or third-party costs will be agreed with you in advance.

Debt Recovery Process

Once instructed, we will:

1. Review the debt and supporting documentation

2. Contact the debtor to request payment

3. Escalate communication where necessary

4. Attempt negotiated settlement

5. Recommend legal action where appropriate

We aim to resolve matters efficiently while maintaining professional conduct at all times.

Client Responsibilities

You agree to:

• Provide accurate and up-to-date debtor information

• Supply supporting documentation where required

• Notify us of any payments received directly from the debtor

• Cooperate fully throughout the recovery process

Compliance & Conduct

GibbBell Recovery Solutions operates in line with applicable UK laws and industry best practices, including fair and ethical debt collection standards.

We will not engage in harassment, threats, or unlawful recovery practices.

Liability

While we aim to recover all outstanding debts, we do not guarantee successful recovery. We are not liable for:

• Non-payment by debtors

• Delays in recovery outside our control

• Legal costs incurred unless agreed in writing

• Data Protection

We handle all personal and business data in accordance with UK GDPR and applicable data protection laws.

Client and debtor information is processed securely and used solely for debt recovery purposes.

Termination of Services

Either party may terminate services in writing. Any fees due for work completed prior to termination remain payable.

Governing Law

These Terms & Conditions are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the English courts.

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